Guest Relation Officer | AYANA MidPlaza, JAKARTA
Ayana resort and SPA
อินโดนีเซีย | DKI Jakarta
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อัพเดทล่าสุด 1 เดือนที่แล้ว
Ayana resort and SPA
Ayana resort and SPA ตำแหน่งงาน
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Steward Supervisor | Delonix Hotel Karawang
Ayana resort and SPA
อินโดนีเซีย | West Java
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Apprentice Accounting Officer | AYANA BALI
Ayana resort and SPA
อินโดนีเซีย | Bali
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Assistant Learning & Development Manager | AYANA Komodo
Ayana resort and SPA
อินโดนีเซีย | West Nusa Tenggara
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L&D Coordinator - Riverside Golf Club
Ayana resort and SPA
อินโดนีเซีย | West Java
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Executive Assistant Manager | Delonix Hotel Karawang
Ayana resort and SPA
อินโดนีเซีย | West Java
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Florist Manager | AYANA BALI
Ayana resort and SPA
อินโดนีเซีย | Bali
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Sales Manager | AYANA BALI
Ayana resort and SPA
อินโดนีเซีย | Bali
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Training and Quality Manager | Delonix Hotel Karawang
Ayana resort and SPA
อินโดนีเซีย | West Java
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Learning and Development Coordinator (Corporate Office) | AYANA Hospitality
Ayana resort and SPA
อินโดนีเซีย | DKI Jakarta
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อัพเดทล่าสุด 1 เดือนที่แล้ว
Guest Relation Officer | AYANA MidPlaza, JAKARTA
Ayana resort and SPA (Jakarta, Jakarta, Indonesia)
DKI Jakarta,
อินโดนีเซีย
AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events
คุณสมบัติ
• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays
About Ayana resort and SPA
AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.