Guest Relation Officer | AYANA MidPlaza, JAKARTA
Ayana resort and SPA
อินโดนีเซีย | DKI Jakarta
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อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | DKI Jakarta
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อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | West Java
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อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | Bali
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อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | West Nusa Tenggara
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อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | West Java
Be among first to apply
อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | West Java
Be among first to apply
อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | Bali
Be among first to apply
อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | Bali
Be among first to apply
อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | West Java
Be among first to apply
อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
Ayana resort and SPA
อินโดนีเซีย | DKI Jakarta
Be among first to apply
อัพเดทล่าสุด 1 สัปดาห์ที่แล้ว
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AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out.
• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events
• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays
AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.