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เกี่ยวกับตำแหน่งนี้

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world.

หน้าที่รับผิดชอบ

• You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness.
• Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met.
• You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings.
• You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures.
• You will ensure that all guests are enjoying a positive and memorable experience.

คุณสมบัติ

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Good Communication skills.
• Experience with Front Office Systems.
• Good English skills, both written and spoken.

สิทธิประโยชน์