Payment Ops, Associate Manager

Aspire (Jakarta Metropolitan Area)

DKI Jakarta, อินโดนีเซีย

Aspire is the all-in-one finance software for growing businesses. The company serves over 15,000 startups and SMBs in Southeast Asia, helping them save time and money with multi-currency accounts and cards, expense management, payable management, and receivable management solutions - all in one account. Headquartered in Singapore, Aspire has over 400 employees across four countries and is backed by global top tier VCs, including Sequoia, Lightspeed, and Y-Combinator.

เกี่ยวกับตำแหน่งนี้

Aspire is seeking a Payment Ops Associate Manager to ensure the success and accuracy of all payment flows within its platform, critical for managing day-to-day payment processing and supporting cross-border payments.

หน้าที่รับผิดชอบ

• Monitor, report & improve payment performance
• Investigate & process non-automated payments
• Advise & support the reconciliation on the reconciliation setup of product-specific payment flows
• Investigate and document non-reconciled transactions and ledger discrepancies, as well as suggest and align on remediative and preventive measures
• Suggest solutions to further automate & strengthen payment processing
• Draft & maintain payment SOPs
• Report on relevant payment metrics: Payment SLAs, Reconciliation rates, Reconciliation SLAs, Auto reconciliation rates, Balance discrepancies, etc.
• Work closely with Finance, Product, and other Operations teams to rally everyone around improving our payment setup & performance.
• Liaise with auditors on payment-related issues & act on their recommendations.

คุณสมบัติ

• You are an expert in your domain - Minimum 5 years experience in payments; Expertise in reconciliation and settlement/payment operations
• You are detail oriented and risk averse - You investigate issues in detail and document issues accurately and comprehensively.
• You are a true owner - You are highly self-driven and take initiative all the time.