ASTON Gejayan-Housekeeping Leader (HOD)
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• To oversee and assist in the preparation and update of the Housekeeping Departmental Operations Manual.
• To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• To read and update the communications log books.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate.
• To ensure that all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
• To ensure that Housekeeping employees also provide excellent service to internal customers as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To approve all purchase requests and invoices for Housekeeping related expenses.
• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• To assist in the preparation of the Annual Business Plan for Rooms.
• To assist in monthly reforecast, as appropriate.
• To ensure that all relevant hotel, company and local rules, policies and regulations are adhered to.
• To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc.
• To communicate with the Materials department to ensure the timely ordering and receipt of additional stock as required.
• To carry out inventory-taking of supplies and operating equipment as required by the Finance Department.
• To communicate with the florist for hotel flower arrangements, ensuring their proper arrangement and maintenance.
• To communicate with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
• To ensure the cleanliness of guest rooms.
• To ensure that no defect or dirty rooms are sold to a guest.
• To ensure that public areas are clean and up to standard.
• To provide clean and presentable uniforms for all hotel employees.
• To assist the Food and Beverage department as necessary by providing decoration materials for special theme parties and other promotions.
• To ensure the proper handling and control of lost and found.
คุณสมบัติ
• Ready to be placed at Aston Gejayan, Yogyakarta.
• Min. Education Bachelor Degree.
• Min 2 years of experience in a similar role.
• Have Experience working in the hotel Industry is a plus.
• Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive the Housekeeping team.
• Experience in handling Housekeeping activities in hotel.