ASTON Gejayan-Front Office Leader (HOD)
Archipelago International
อินโดนีเซีย | Yogyakarta
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Archipelago International
Archipelago International ตำแหน่งงาน
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Corporate Junior Architect
Archipelago International
อินโดนีเซีย | DKI Jakarta
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ASTON Gejayan-IT Leader (HOD)
Archipelago International
อินโดนีเซีย | Yogyakarta
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Corporate - Visual Content, Specialist
Archipelago International
อินโดนีเซีย | DKI Jakarta
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ASTON Gejayan-Housekeeping Leader (HOD)
Archipelago International
อินโดนีเซีย | Yogyakarta
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ASTON Gejayan-Engineering Leader (HOD)
Archipelago International
อินโดนีเซีย | Yogyakarta
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ASTON Gejayan-Human Resources Leader (HOD)
Archipelago International
อินโดนีเซีย | Yogyakarta
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ASTON Gejayan-Purchasing Leader (HOD)
Archipelago International
อินโดนีเซีย | Yogyakarta
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ASTON Palu-HR Manager (HOD)
Archipelago International
อินโดนีเซีย | Central Sulawesi
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Senior Full Stack Developer
Archipelago International
อินโดนีเซีย | DKI Jakarta
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ASTON Gejayan-Front Office Leader (HOD)
Archipelago International (Yogyakarta, Yogyakarta, Indonesia)
Yogyakarta,
อินโดนีเซีย
Archipelago International is Southeast Asia's largest privately-owned hotel management group, with over 45,000 rooms in 200+ locations across Southeast Asia, Africa, the Caribbean, the Middle East, and Oceania. Our diverse portfolio of 11 award-winning brands caters to various traveler preferences, ensuring memorable stays. We are committed to providing exceptional experiences for our guests, employees, and partners by embracing diverse cultures, prioritizing guest feedback, empowering our staff, and partnering with like-minded owners and investors. Our innovative approach and dedication to excellence have earned us numerous awards and recognitions in the hospitality industry. As we continue to expand our global presence, we remain true to our roots, creating exceptional experiences and lasting memories for travelers worldwide.
เกี่ยวกับตำแหน่งนี้
Ready to take on a challenging and rewarding role in Front Office? Join our team and make a difference in the hospitality industry!
หน้าที่รับผิดชอบ
• To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.
• To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• To represent the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms.
• To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
• To ensure that Front Office employees also provide excellent service to internal customers as appropriate.
• To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.
• To ensure that all Front Office employees are aware of current promotions, policies and other important information.
• To ensure that all Front Office employees are familiar with the hotel’s products and services.
• To implement consistent guest recognition programmes and maintain a relevant guest history database.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To ensure that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• To maximise rooms sales and revenues for the hotel through appropriate yield management, up selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.
• To assist in monthly reforecast, as appropriate.
• To assist in the preparation of the Annual Business Plan.
• To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• To assist in weekly yield and revenue management meetings, as necessary.
• To assist in the preparation, utilisation and update of an annual Marketing Plan.
• To monitor Rooms standards in general.
คุณสมบัติ
• Ready to be placed at Aston Gejayan, Yogyakarta.
• Min. Education Bachelor Degree.
• Min 2 years of experience in a similar role.
• Have Experience working in the hotel Industry is a plus.
• Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive the Front Office team.
• Experience in handling Front Office activities in a Hotel.
About Archipelago International
Archipelago International is Southeast Asia's largest privately-owned hotel management group, with over 45,000 rooms in 200+ locations across Southeast Asia, Africa, the Caribbean, the Middle East, and Oceania. Our diverse portfolio of 11 award-winning brands caters to various traveler preferences, ensuring memorable stays. We are committed to providing exceptional experiences for our guests, employees, and partners by embracing diverse cultures, prioritizing guest feedback, empowering our staff, and partnering with like-minded owners and investors. Our innovative approach and dedication to excellence have earned us numerous awards and recognitions in the hospitality industry. As we continue to expand our global presence, we remain true to our roots, creating exceptional experiences and lasting memories for travelers worldwide.