Regional Collection and Operations Circle Lead

Amar Bank (Surabaya, East Java, Indonesia)

East Java, อินโดนีเซีย

Amar Bank is transforming banking for the digital era since 2014. We're all about supporting small businesses and those who don't have access to conventional banks. Our AI and cloud technology hooks you up with personalized ways to save, pay, and handle your finances. Meet our star player: Tunaiku! As of 2023, Tunaiku has served more than 14 million loan applicants, enabling those who are in need to access over IDR 9 trillion loans. At Amar Bank, we aim to make a meaningful impact on the lives of our customers. Get ready to level up with our epic innovations! PT Bank Amar Indonesia Tbk is a participant in LPS guarantee, licensed and supervised by OJK.

เกี่ยวกับตำแหน่งนี้

This position involves leading, controlling, and overseeing Tunaiku’s operations in East Java and other regions. The work areas include collection and recovery, underwriting, and customer services for Tunaiku. The position reports to the Digital Operation & Strategy Vice Function Head.

หน้าที่รับผิดชอบ

• Lead, supervise, and monitor the performance (Booking Quality, Underwriting, Collection, Administrative Compliance according to SOP) of the branch offices under the responsibility to ensure they develop and support the operational targets set by management
• Ensure the fulfillment of manpower needs in the regional areas to ensure smooth operations and the achievement of assigned targets
• Supervise the performance of employees at the regional offices to ensure good work quality that supports the assigned targets
• Oversee and ensure the administrative processes in the regional offices are in line with the SOP
• Improve and maintain collection performance in the region in line with targets
• Provide training to all operational units
• Prepare all operational reports for underwriting, collection, and customer service

คุณสมบัติ

• Education background in Diploma (D3) or Bachelor’s Degree (S1) in a relevant field
• 3-5 years experience in leading banking operations, including underwriting, collection, and customer services
• Strong managerial and leadership skills with a target oriented mindset
• Excellent analytical and detail oriented skills
• Willingness to work in any required area
• Strong communication and negotiation skills
• Willing to be placed in Surabaya