562 jobs di Thailand di Layanan Pelanggan

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ผู้จัดการฝ่ายคอลเซนเตอร์ (Call Center Manager)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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Terakhir diperbarui 1 bulan yang lalu

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Service (After-sales) Sales Engineer

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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Customer Service Manager (Industrial machinery)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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Customer Service (CS) Sales Manager

Huneety headhunting services

Thailand | Bangkok

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Customer Relationship Officer (Food processing machinery)

Huneety headhunting services

Thailand | Bangkok

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พนักงานต้อนรับ (Receptionist)

Land Royal Residence

Thailand | Chonburi

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Terakhir diperbarui 3 bulan yang lalu

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เจ้าหน้าที่เทคนิคฝ่ายบริการ (Service Technician)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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พนักงานต้อนรับ (Receptionist)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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Terakhir diperbarui 7 bulan yang lalu

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ผู้อำนวยการฝ่ายบริการลูกค้า (Customer Service Director)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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Terakhir diperbarui 7 bulan yang lalu

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ผู้อำนวยการฝ่ายบริการภาคสนาม (Field Service Director)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

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Terakhir diperbarui 7 bulan yang lalu

ผู้จัดการฝ่ายคอลเซนเตอร์ (Call Center Manager)

Thailand Dream Jobs by Huneety

Huneety (Confidential)

Bangkok

Bangkok, Thailand

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Sumber Daya Manusia dan Personalia

Detail posisi

The Call Center Manager is responsible for overseeing the operations and performance of the call center, ensuring excellent customer service and efficient handling of inquiries. Reporting to the Director of Customer Experience, this role involves managing a team of call center agents, implementing strategies to improve productivity and customer satisfaction, and analyzing data to identify areas for improvement. The Call Center Manager plays a crucial role in maintaining high-quality service standards and enhancing the overall customer experience.

Kewajiban

• Oversee the daily operations of the call center, ensuring smooth and efficient functioning.
• Develop and implement strategies to improve customer service and satisfaction levels.
• Monitor and analyze call center performance metrics, such as average call handling time, first call resolution rate, and customer satisfaction scores.
• Identify areas for improvement and implement corrective actions to enhance call center performance.
• Train and coach call center staff on customer service techniques, product knowledge, and call handling procedures.
• Conduct regular performance evaluations and provide feedback to call center agents.
• Develop and maintain call center policies and procedures, ensuring compliance with company standards and industry regulations.
• Manage and resolve escalated customer complaints or issues, ensuring timely and satisfactory resolution.
• Collaborate with other departments, such as sales and marketing, to ensure alignment of call center activities with overall business objectives.
• Stay updated with industry trends and best practices in call center management, and implement relevant changes to improve operations.

Kualifikasi

• Bachelor's degree in a relevant field such as business administration or communications.
• Proven experience as a call center manager or in a similar role.
• Excellent knowledge of call center operations and best practices.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Exceptional communication and interpersonal skills, with the ability to handle customer complaints and resolve issues effectively.

Keterampilan

Monitoring & Evaluation : Monitoring Reports Surveys

Pelayanan Pelanggan : Manajemen Keluhan Pelayanan Pelanggan

Pengalaman Pelanggan (CX) : Ikatan pelanggan Kepuasan pelanggan

Pengelolaan Pelanggan : Hubungan Klien

Peningkatan Proses : Peningkatan Proses

Keuntungan

Huneety A.I Salary Estimate

80,000 - 120,000 THB per month

562 jobs di Thailand di Layanan Pelanggan

List of jobs found:

ผู้จัดการฝ่ายคอลเซนเตอร์ (Call Center Manager)

Detail posisi

Kewajiban

Kualifikasi

Keterampilan

Keuntungan

Perusahaan aktif merekrut