Customer Engagement Officer
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The Customer Engagement Officer at SuperApp is responsible for enhancing customer satisfaction and loyalty through various strategies and collaboration with marketing teams, while also analyzing consumer trends to improve business operations.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Monitor and respond to customer feedback and inquiries across various channels.
• Collaborate with marketing teams to create engaging content and promotions.
• Analyze consumer trends and behavior to provide insights for business improvement.
• Bachelor's degree in Marketing, Business, or a related field.
• Excellent communication and interpersonal skills.
• Experience in customer service or consumer engagement roles.
• Strong data analysis and interpretation skills.