Claim & Inventory Reconcile Supervisor (Bangna KM.23, Samutprakarn)

Yusen Logistics (Thailand) Co., Ltd. (Mueang Samut Prakan)

Samut Prakan, Thailand

Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

Detail posisi

The Claim & Inventory Reconcile Supervisor will lead quality complaint investigations, manage non-conformance reports, and ensure product quality through proactive measures and effective communication with customers and suppliers.

Kewajiban

• Lead quality complaint investigations and implement permanent countermeasures within the Key Development Center (KDC)
• Manage and follow up on Non-Conformance Reports (NCRs) with suppliers, ensuring timely resolution
• Identify potential quality issues and take proactive measures to address them
• Conduct quality reviews for new products, ensuring alignment with standards and customer requirements
• Ensure processes comply with established standardization practices
• Investigate customer claims, summarize reports, and follow up to ensure timely closure of issues
• Act as the primary business contact for customer quality issues, liaising between the internal team and customers
• Develop, implement, and maintain quality assurance systems to ensure consistent product quality
• Handle defective parts, ensuring proper investigation and resolution

Kualifikasi

• Bachelor’s degree in Business Administration, Logistics Management, Industrial Engineering or any related field.
• Proven experience for 4 years in quality assurance or quality management, preferably in automotive manufacturing will be an advantage
• Strong understanding of quality standards, processes, and tools
• Good command of English
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills to collaborate with suppliers, customers, and internal teams
• Ability to manage multiple priorities and ensure timely resolution of quality issues