Application Support Administrator (Mobile App/Web App/IT Support)
Detail posisi
We are seeking a motivated and enthusiastic individual to join our Application Support team as an Application Support Administrator. This entry-level position is ideal for someone with a passion for technology, a basic understanding of IT concepts, and a strong desire to learn and grow in the field of system administration.
Kewajiban
• Provide first-level technical support to end-users.
• Assist in troubleshooting and resolving application/software issues.
• Collaborate with developers and other team members as well as helpdesks to address user-reported problems.
• Assist in the installation and configuration of applications/systems.
• Learn and apply best practices for system security and data protection.
• Participate in routine application updates and maintenance tasks.
• Contribute to the maintenance of system documentation, including configurations and procedures.
• Create and update user guides and troubleshooting documentation.
• Learn from experienced professionals and actively seek guidance.
• Collaborate with other teams to support organizational objectives.
Kualifikasi
• Bachelor's degree in any related field; additional education and/or interests in Tech is a plus.
• No direct experience required; basic understanding of computer systems, networks, and mobile/web applications is required.
• Eagerness to learn and develop technical skills in system administration.
• Strong problem-solving and analytical skills.
• Having a service-mind with good communication and interpersonal skills.
• Being a friendly, proactive, and self-motivated individual who can work independently and as part of a team is a must.