Service Manager (A3 Printer / Copier )

VST ECS (Thailand) Co., Ltd.

VST ECS (Thailand) Co., Ltd. (MRT Lat Phrao 101)

Bangkok, Thailand

VST ECS (Thailand) Co., Ltd. was established in Thailand in 1988. The company started its business as a distributor representing products from leading IT principals such as Microsoft, Hewlett-Packard and Seagate. In 1998, the company introduced its B2B online system to facilitate it customers to search for product information and conduct business transactions online. VST ECS has established the first subsidiary in Myanmar named ‘ECS Value Myanmar Services Co., Ltd.’ since April, 2014 and in Cambodia named “ECS Value (Cambodia) Co., Ltd.” since May, 2015 to focus on IT enterprise business

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Teknologi Informasi

Detail posisi

The Service Manager for A3 Printer/Copier is responsible for managing the customer service operation team and enhancing the operational efficiency of the service department to ensure superior customer experiences.

Kewajiban

• Manage customer service operation team and build service support of A3 Printing / Copier
• Enhancing the operational efficiency of the branch service department to deliver superior customer experiences.
• Contribute to formulating and implementing business to drive revenue growth for service business of A3 Printing.
• Participate in formulating service management guidelines.
• Contribute to the planning execution and management of suppliers.
• Collaborating with other departments to resolve operational issues, ensuring optimal service delivery

Kualifikasi

• Bachelor’s degree in Business Administration or Engineering or related field.
• Over 5 years of experience in or related after-sales operations for Printing & Copier Business.
• At least 5-10 years of experience in team management for Service in Technical of Printing Business.
• General knowledge of technical services and soft services.
• Able to manage service centers and manpower plans very well.
• Attention to detail, excellent organizational skills and Problem-solving skills.
• Computer literacy, with excellent oral and written communication and presentation skills.
• Good Communication in Thai and English

Keuntungan

Huneety A.I Salary Estimate

52,000 - 86,000 THB per month