Sales Support Officer (Food Industry)
Detail posisi
The Sales Support Officer plays a crucial role in supporting the sales team by managing client orders, ensuring timely delivery, and maintaining strong customer relationships within the food industry.
Kewajiban
Key Responsibilities:
• Support the sales team in managing and processing client orders.
• Collaborate with logistics teams to ensure timely delivery and proper handling of orders.
• Provide updates to clients on order status, shipping schedules, and any potential delays.
• Prepare and maintain sales-related documentation, including contracts, invoices, and delivery notes.
• Generate reports on sales performance, inventory levels, and logistics operations.
• Ensure all documentation complies with company policies and industry regulations.
• Act as a point of contact for client inquiries regarding logistics and delivery issues.
• Address and resolve customer complaints or concerns related to transportation or service quality.
• Maintain strong relationships with clients to ensure repeat business and satisfaction.
• Liaise with logistics providers to schedule shipments and track deliveries.
• Assist in route planning and optimization to support sales order fulfillment.
• Monitor inventory levels and coordinate with warehouses to ensure product availability.
• Prepare quotes, proposals, and presentations for the sales team.
• Support the sales team with data entry, CRM updates, and managing customer databases.
• Assist in organizing sales meetings and logistics-related events.
• Work closely with supply chain, warehouse, and transportation teams to streamline processes.
• Support sales strategies by providing logistical insights and customer feedback.
Kualifikasi
Qualifications:
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 2 years of experience in sales support or logistics coordination.
• Knowledge of logistics operations and supply chain processes.