Sales Support Officer (Food Industry)
Detail posisi
The Sales Support Officer in the food industry is responsible for providing comprehensive support to the sales team, ensuring efficient order processing, documentation, customer service, and logistics coordination.
Kewajiban
Key Responsibilities:
• Support the sales team in managing and processing client orders.
• Collaborate with logistics teams to ensure timely delivery and proper handling of orders.
• Provide updates to clients on order status, shipping schedules, and any potential delays.
• Prepare and maintain sales-related documentation, including contracts, invoices, and delivery notes.
• Generate reports on sales performance, inventory levels, and logistics operations.
• Ensure all documentation complies with company policies and industry regulations.
• Act as a point of contact for client inquiries regarding logistics and delivery issues.
• Address and resolve customer complaints or concerns related to transportation or service quality.
• Maintain strong relationships with clients to ensure repeat business and satisfaction.
• Liaise with logistics providers to schedule shipments and track deliveries.
• Assist in route planning and optimization to support sales order fulfillment.
• Monitor inventory levels and coordinate with warehouses to ensure product availability.
• Prepare quotes, proposals, and presentations for the sales team.
• Support the sales team with data entry, CRM updates, and managing customer databases.
• Assist in organizing sales meetings and logistics-related events.
• Work closely with supply chain, warehouse, and transportation teams to streamline processes.
• Support sales strategies by providing logistical insights and customer feedback.
Kualifikasi
Qualifications:
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 2 years of experience in sales support or logistics coordination.
• Knowledge of logistics operations and supply chain processes.