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Hotel Support Specialist - Thai

Trip.com (Thailand) Co., Ltd. (Bangkok)
Bangkok
Bangkok, Thailand 🇹🇭
Trip.com Group Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Detail posisi

Trip.com Group is a leading global travel service provider, offering exceptional travel products and services. The Hotel Support Specialist - Thai will assist local business teams and provide support to overseas partners while ensuring customer satisfaction.

Kewajiban

• Use the right tools to assist the local business team and provide front-line business support to overseas partners by follow the company procedures,
• Adapt to corporate strategy adjustment and keep business knowledge updated.
• Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat.
• Promote Trip's hotel management system to our cooperative hotels.
• Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
• Complete temporary tasks assigned by superiors.

Kualifikasi

• Diploma or above, can handle the daily communication in Thai and English.
• Mandarin speaker will be a plus.
• Able to perform shift work.
• Relevant working experience in starred hotel, airline ticket counter, and call center is preferred.

Keuntungan

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Huneety A.I Salary Estimate
45,000 - 65,000 THB per month