ICT Service Desk Analyst (Tier 1)
Detail posisi
Kewajiban
Trigyn has a contractual opportunity for a ICT Service Desk Analyst (Tier 1). This position is based at our client site in Bangkok, Thailand.
Our Client is an Intergovernmental Organization with 195 member states and presence in every region of the world.
The Initial Contract is until December with strong possibility of extension, which is subject to the performance of the selected candidate and overall workload
Job Description:-
Fluency in spoken and written English.
At least 1 year experience in ICT service desk operations or ICT helpdesk.
Analytical mind.
Attention to detail.
Team player with the capacity to work in a multicultural environment.
Capacity to work independently under minimal supervision.
Capacity to comply with established guidelines and instructions from supervisor.
Capacity and willingness to acquire new skills and knowledge through self-learning and research.
The selected candidate is responsible for the following duties
Provides Tier-1 support to users for all systems and services falling within the USD Asia service catalog.
When an incident cannot be resolved or a request fulfilled at the Tier-11 level, escalate the ticket and follow up with the escalation team until incident resolution or request fulfillment.
Distributes tickets to USD hubs based on established procedures whenever acting as a dispatcher.
Completes the beginning of shift checklist and prepares the end of shift report whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Drafts and sends broadcast emails in relation to major incidents whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Contributes to the continuous improvement of USD processes and USD knowledge base.
Provides guidance to new/junior service desk agents.
Performs other duties as assigned.
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.