Trainer - Customer Service

Transcosmos (Thailand) Co., Ltd. (Din Daeng)

Krabi , Thailand

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company

Detail posisi

The Trainer - Customer Service is responsible for monitoring customer service performance, coaching agents, and ensuring quality standards are met.

Kewajiban

• Responsible for monitoring customer service
• Monitor performance and coach agent to achieve SLAs
• Thorough data analysis, feedback problems & handle necessary escalation and form a quality inspection report
• Work closely & hand in hand with other departments to respond immediately to relevant operation needs
• Participate in the development of quality inspection standards and continuously optimize the process and system platform
• Support and escalate issues and involve experts wherever required to resolve issues as quickly as possible

Kualifikasi

• Experience in QA or Trainer Contact Center
• Bachelor's degree in any field
• Good command of English
• Can work both as an individual and as a team
• Good at analytic skill & coaching
• Have an action strategy to develop agent
• Working day: Mon-Fri (9.00 am. -6.00 pm.)