TikTok Shop - Category Operations Manager

TikTok (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

Detail posisi

The TikTok Shop - Category Operations Manager is responsible for the health and performance of selling partners within specific categories, ensuring a seamless experience and driving growth through effective management of BPO and in-house resources.

Kewajiban

• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution - meeting the Partners' expectations.

Kualifikasi

• Proven experience in operations management, preferably in e-commerce or a related field.
• Strong analytical skills and ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills to engage with partners and internal teams.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Experience in managing BPO teams and understanding of BPO operations.