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Client Solutions Manager (FMCG/F&B)-GBS SEA-Thailand

TikTok (Thailand)
TikTok (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
TikTok (Thailand)
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

Detail posisi

The Client Solutions Manager will be responsible for client and campaign management, working closely with advertisers and agencies to design, implement, and optimize campaigns that meet performance objectives. This role is crucial for establishing and strengthening client relationships, driving revenue, and ensuring advertiser satisfaction.

Kewajiban

• Plan, setup, optimize, and report performance & branding campaigns.
• Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings.
• Build and grow client relationship via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers.
• Provide consultation, strategy, and media plans for advertisers based on their business objectives.
• Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
• Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution.
• Monitor and analyze ad campaigns and proactively take initiative to improve results.
• Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations.
• Innovate on the potential solutions with TikTok Ads. Test, iterate them and build frameworks & best practices around marketing objectives and verticals.
• Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
• Oversee campaign delivery and revenue plus identifying up-sell opportunities with the sales team.

Kualifikasi

• Great focus on client service.
• Ability to optimize marketing performance results for advertisers.
• Capability to provide customized training and solutions to advertisers leveraging our unique ad product suite.