F&B Director - Hospitality Business

The Thai Silk Co.,Ltd. (Jim Thompson) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

No brand spells heritage like Jim Thompson, The Thai Silk Company founded in 1951 by James H.W. Thompson, a visionary aesthete, with the aim of reviving the country’s silk industry. Jim Thompson has become synonymous with sumptuous fabrics and exquisite, intricate motifs that reflect the foun ... see more

Detail posisi

The F&B Director is responsible for overseeing the food and beverage management team, ensuring excellent service performance, and improving financial outcomes while maintaining guest and employee satisfaction.

Kewajiban

• Set expectations and hold the food and beverage management team accountable for demonstrating desired service behaviors through team coaching including providing feedback to improve performance and leading by example.
• Works with the food and beverage management team to determine areas of concern and develop strategies to improve the department’s financial performance.
• Establishes challenging, realistic, and obtainable goals to guide operation and performance.
• Strives to establish excellent service performance and monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue, and ensure a competitive position in the market.
• Review findings from comment cards and guest satisfaction results with the F&B team and ensure appropriate corrective action is taken.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance.
• Ensures that expectations and objectives are communicated to subordinates; subordinates are also open to raising questions and/or concerns.
• Review financial reports and statements to determine how Food and Beverage is performing against budget.
• Makes recommendations for CAPEX funding of food and beverage equipment and renovations following brand business strategy.

Kualifikasi

• Experience working in leading hospitality for 5-10 years with up-to-date knowledge of market trends.
• Experience in managing teams and stakeholders.
• Good communication and customer contact skills.
• Strong leadership, interpersonal, and training skills.
• Excellent service-oriented with an eye for detail.
• Ability to work well in stressful and high-pressure situations.
• Must be able to work nights, weekends, and/or holidays.
• Fluent in English with strong computer literacy (MS Office, SAP, and POS).