Amadeus Customer Service Representative

THAI-Amadeus Southeast Asia Co. Ltd.

THAI-Amadeus Southeast Asia Co. Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travel providers (including full service carriers and low-cost airlines, hotels, rail operators, cruise and ferry operators, car rental companies and tour operators) and travel agencies (both online and offline). The company acts both as a worldwide network connecting travel providers and travel agencies through a highly effective processing platform for the distribution of travel products and services (through our Distribution business), and as a provider of a comprehensive portfolio of IT solutions which automate certain mission-critical business processes, such as reservations, inventory management and operations for travel providers (through our IT solutions business).

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Teknologi Informasi Perhotelan dan Pariwisata

Detail posisi

We're powering better journeys through travel technology at Amadeus. Join us to create the new and unexpected in the world of travel, making it easy, exciting, and safe.

Kewajiban

• Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.
• Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components).
• Acknowledge, investigate and when possible, recover incidents within service levels using knowledge solutions.
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
• Provide Amadeus customers with updates on the status of critical problems.
• Suggest improvements to Knowledge Solutions database.

Kualifikasi

• Has the required technical/functional knowledge and experience in own discipline.
• Knowledge of the Amadeus business and how it is related to own area.
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions.
• Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Works with a moderate level of guidance and direction from manager.