Customer Service Representative | เจ้าหน้าที่ลูกค้าสัมพันธ์
Teledirect Telecommerce (Thailand) Ltd. (Pathum Wan)
Bangkok,
Thailand
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Detail posisi
The Customer Service Representative is responsible for managing customer complaints and ensuring high levels of customer satisfaction through effective case management and communication.
Kewajiban
• Responsible for QCCM and customer complaint case management process. Ensure all customer complaint cases or request are acknowledged and logged in SEM CRM and complaint ticket/task is assigned to responsible parties (Dealers, CIC, SF, NSC). Well coordinate and follow up a solution until case is resolved proficiently at highest customer satisfaction under company guideline
• Responsible for response letter to customer, government officer (Police, OCPB, Court etc.)
• Responsible for case analysis, case resolution KPI, create and distribute the customer complaint/ inquiry report to all relevant parties.
• Responsible for following and monitor case process (Technical campaign – ad hoc) with technical department and dealership. Follow and ensure all task completed within SLA.
Kualifikasi
• Bachelor's degree in the fields of Business Management, HR, Marketing, Communication Studies, Consumer Science, or similar equivalent.
• Work experience in the automotive business, hotel/tourism business and/or customer relationship management for luxury or premium brands at least for 3 years.
