Community Operations Specialist - Malaysian Speaker

Teledirect Telecommerce (Thailand) Ltd. (Bangkok Metropolitan Region)

Bangkok Metropolitan Region, Thailand

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Detail posisi

As a Community Operations Specialist - Malaysian Speaker at TDCX, you will play a crucial role in delivering excellent service to partner brands by addressing user inquiries and improving the overall user experience.

Kewajiban

You’ll help us deliver excellent service to our partner brands by performing these tasks:
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data as top priority.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Kualifikasi

Who are we looking for?
• Fluency in written and spoken English, and Bahasa Melayu (Malaysian Language Speaker)
• Able to work in Shifts
• Able to working in Bangkok, Thailand in early February 2025
• Bachelor's Degree, or Master's Degree is required
• More than 1 year experiences in any field. However, fresh graduates are encouraged to apply
• A deep interest and understanding of online media and social networks
• Awareness of current cultural, political, and social events in Thailand
• Goal-oriented work approach and flexibility