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Community Operations Specialist – Thai Market (Social Media Account)

Teledirect Telecommerce (Thailand) Ltd. (Bang Rak)
Bang Rak
Bangkok, Thailand 🇹🇭
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Detail posisi

คุณจะช่วยเรามอบบริการที่ยอดเยี่ยมให้กับแบรนด์พันธมิตรของเราผ่านการสนับสนุนแพลตฟอร์มโซเชียลมีเดียชั้นนำและสร้างชุมชนที่ปลอดภัยสำหรับผู้คนทั่วโลก.

Kewajiban

คุณจะช่วยเรามอบบริการที่ยอดเยี่ยมให้กับแบรนด์พันธมิตรของเราผ่านการสนับสนุนแพลตฟอร์มโซเชียลมีเดียชั้นนำและสร้างชุมชนที่ปลอดภัยสำหรับผู้คนทั่วโลก:
• As part of international team, you will support one of the leading social media platforms
• You will help build safe communities for millions of people around the globe
• Assist our community members accurately and on time
• Investigate and resolve issues that are reported on platform such as requests for account support and reports of potentially abusive content
• Review reported content and respond to user inquiries with high quality, speed, empathy, and accuracy

Kualifikasi

เรากำลังมองหาผู้ที่มีคุณสมบัติดังต่อไปนี้:
• Fluency in written and spoken English, and Thai
• Bachelor's Degree, or Master's Degree is required
• More than 1 year experiences in any field. However, fresh graduates are encouraged to apply
• A deep interest and understanding of online media and social networks
• Awareness of current cultural, political, and social events in Thailand
• Goal-oriented work approach and flexibility
• Able to work in Shifts