Customer-Care-Specialist

Syntegon (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Processing and packaging for a better life – this is what 5,800 Syntegon employees work for every day. Be it with individual machines, systems, or services, we help you – our customers in the global pharmaceutical and food industries – to improve people's lives. For that we look back on more than 160 years of experience.

Detail posisi

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. We are expanding our Engineering team in Asia Pacific, and customer satisfaction is our key goal in our work.

Kewajiban

Your duties
• Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
• Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
• Support the parts identification with technical teams
• Work with the purchasing team to determine delivery time
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Monitor the status and control schedule internally and externally to meet timeline
• Assist in maintaining correct master data
• Document and leverage important customer information across departments
• Follow up open quotes and inquiries
• Follow up customer’s payment
• Other assignments related to spare parts department

Kualifikasi

Your profile
• Minimum of 5-year experience in spare parts sales in a regional role
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written
• Detail-oriented and excellent problem-solving skills
• Strong customers orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues
• Knowledge of other languages is an advantage