NOC Engineer/ Manage Service

Symphony Communication Co., Ltd. (Chatuchak)

Bangkok, Thailand

Symphony Communication Public Company Limited or SYMC is a Telecommunication network and service provider in Thailand, providing high speed and reliable network for both domestic and international connectivity and value-added services to serve the fast-growing data demand in Thailand and ASEAN. Currently, the Company holds the Telecommunication Service License Type II and Type III, permitted by Office of The National Broadcasting and Telecommunications Commission (“NBTC”) to provide services for International Private Leased Circuit (IPLC) both terrestrial and submarine coverage and IP-Virtual Private Network (IP-VPN). In addition, the Company has also received the Internet Operation Type I and II to provide internet service and operate International Internet Gateway (IIG) and National Internet Exchange (NIX).

Detail posisi

The NOC Engineer/Manage Service position involves monitoring and managing network incidents in alignment with customer requirements and organizational policies.

Kewajiban

• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Perform network monitoring
• Inform Service desk to log ticket, perform ticket status tracking and escalation for incident management process
• Perform troubleshoot and resolve network first level incident within SLA
• Other duties as assigned

Kualifikasi

• Bachelor's Degree or higher in Computer, Telecom Engineering or related fields
• Good command of English
• 2-6 years in computer network/ IT Helpdesk/Internet Broadband experience
• Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx
• Experience with supporting IP services (TCP/IP, IPv4, IPv6, VPN, QOS, SDN, SNMP, VOIP)
• Experience with CISCO and Juniper, switches, routers
• Certifying in CCNA / CCNP is preferred
• Can work as a shift (Lier1-Lier3)
• Enthusiastic, can-do attitude, service minded