E-Commerce Executive

Sika (Thailand) (Chonburi, Chon Buri, Thailand)

Chonburi, Thailand

Sika Thailand, a subsidiary of Sika Group is a global leading manufacturer and supplier of a full range of specialty chemicals for construction and industrial markets including automotive, transportation, and marine. Our product lines include roofing, concrete admixtures, specialty mortars, epoxies, structural strengthening systems, industrial flooring, sealants, adhesives, specialty acoustic and reinforcing materials.

Detail posisi

Your role will be essential in bringing your E-Commerce expertise to Sika Thailand. As an E-Commerce Executive, you will report to our Marketing Manager and serve as the primary contact point with our outsourced E-Commerce Enabler. Together, you will develop Sika E-Stores on various marketplaces, overseeing E-Store operations, communication, sales, promotion, and customer traffic.

Kewajiban

• Collaborate closely with our outsourced E-Commerce Enabler to strategize and implement E-Commerce initiatives.
• Work in tandem with the Enabler to manage operations, including defining product stock, clearance campaigns, handling product returns, and managing customer service inquiries and FAQs.
• Establish, maintain, and activate Sika E-Stores on major platforms such as Lazada, Shopee, Tiktok, etc. It includes content management.
• Facilitate triangular cooperation with Enablers, Lazada + Shopee Key Account Managers.
• Establish and manage Sika E-Store on Allkons.
• Drive digital sales to meet specified targets, while closely monitoring Return on Investment (ROI) metrics, including Gross Merchandise Volume (GMV) and marketing fees.
• Support the growth of existing customers, Dealers, and Modern Trades for E-commerce channel by providing engaging content and actively tracking sales performance.
• Conduct occasional follow-up meetings with customers to assess their needs and provide tailored support.
• Define and execute the 4Ps tactic (promotion, place, price, product) both on and offsite to enhance product visibility and sales.
• Analyze data and gather intelligence on competitors to identify market trends, customer preferences, and opportunities for improvement.
• Ensure strict adherence to Corporate Identity guidelines, maintaining a consistent brand image across all E-Commerce platforms and communications.
• Prepare and deliver comprehensive monthly reports to the Asia-Pacific Regional Team.

Kualifikasi

• Bachelor’s degree in business administration, Digital Marketing, E-Commerce, IT, or related field.
• At least 3 years relevant experience in E-Commerce.
• Strong understanding of digital marketing principles and best practices.
• Experience with e-commerce marketing platforms and tools.
• Excellent analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• English (B2 level) is a must to grow in a multicultural working environment.