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Detail posisi

The Technical Operation Manager for Mobility and Lubricant Services (Take Care of Your Car - TCOYC) will be responsible for overseeing the day-to-day operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops within a designated region. The ideal candidate will have a strong background in operations management, a passion for customer service, and a deep understanding of the automotive industry that responsible in Operation Excellence role that manages the standard roll out of frontline capability through operator, site manager, mechanic staff at site to offer high standard of range, promotions, pricing, placement and CVPs of Shell Lubricants and Car Care & Car Wash with the best commercial mix for Shell and customer.

Kewajiban

• Oversee the daily operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops, ensuring adherence to brand standards and operational guidelines.
• Improve operating procedure and work with Sales and Operations, Learning Manager for executing throughout the network.
• Support lubes category manager to implement their strategy at site level — range, space, price, promotion, product list -in/list out, quality of control process, inventory management, operational basic requirement and improve the operational excellence at site.
• Coach and educate frontliners, retailers, mechanics to deliver exclusive experience of premium product quality, expertise, and excellence services at site.
• Consider cross-training Service Champion (site staff) to be bike mechanics on basic car care services to improve service efficiency at forecourt.
• Ensure Lubricants Marketing campaign has fully activated and integrated with active forecourt selling.
• Implement and looks into detail of inventory management and stock reconciliation with third party stock counting firm and frontliners for Lubes and Car Care.
• Consider Flexible Scheduling: Explore options for flexible scheduling to potentially extend service hours if customer traffic allows. This could involve offering early morning or evening appointments.
• Shop Efficiency Audits: Conduct regular audits to assess the efficiency of the oil change process. Look for areas to streamline tasks or optimize workflow to free up mechanic time for upselling or additional services.
• Working closely with Frontline for quality-of-service assurance in Lubes Mystery Shoppers.
• Lead Cross Loyalty program, Lubes Sales CRM, Lubes M-POS execution as a strategic lever for Mobility lubes growth.
• Improve Customer Acquisition and Retention by service and CRM or CRT Program.
• Embed HSSE in Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) Shops.
• Seasoned of project management and stakeholder management.

Kualifikasi

• Bachelor's degree in business administration, operations management, or a related field.
• Minimum 5 years of experiences in managing operations within a fast-fit (Lubricant