Customer Success Specialist

Shell (Thailand)

Shell (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Shell is a global energy company with around 87,000 employees in more than 70 countries. We work together to power progress through more and cleaner energy solutions. We serve more than 30 million customers at almost 46,000 retail service stations every day. Our strategy is to accelerate the transition of our business to net-zero emissions, purposefully and profitably. #PoweringProgress

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Minyak & Gas, Kimia, Pengelolaan Limbah dan Energi

Detail posisi

The Customer Success Specialist plays a critical role in managing customer relationships and ensuring customer success. The role involves dealing with pricing, order management, dispute resolution, and overall customer satisfaction.

Kewajiban

• Deal Management: Set up and maintain pricing data, manage price changes, rebates, and charge backs.
• Order to Cash: Manage end-to-end dispute resolution process.
• Demonstrate strong Attention to Detail, Customer Language Proficiency, and experience in managing Customer Relationship and Customer Success.
• Work with Account Managers and Finance team for dispute resolution.

Kualifikasi

• Working proficiency in English.
• Strong Communication skills.
• Knowledge of Customer Centric Design.
• Understanding of Commercial & Economic Acumen and Value Chain methodology.
• Continuous Improvement mindset to drive values for business.
• Competency in Commercial & Economic Acumen, Value Chain Understanding, Managing Customer Experience, and Contract Management.