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Detail posisi

The product owner will have the opportunity to lead the maintenance and enhancement of a supermarket e-commerce platform. Work with a dedicated team to improve the shopping experience for thousands of customers. Be part of a growing industry and make an impact on how people shop for everyday essentials.

Kewajiban

• Product Maintenance & Improvement: Oversee the continuous maintenance of the supermarket e-commerce app, focusing on regular updates, bug fixes, and performance enhancements to ensure a smooth shopping experience.
• Feature Updates & Optimization: Identify and prioritize updates to key features such as product catalogs, search functionalities, payment gateways, and delivery tracking to meet evolving customer needs.
• Backlog Management: Maintain and prioritize the product backlog, ensuring that critical bug fixes, system optimizations, and new feature requests are handled efficiently.
• Sprint Planning & Execution: Work closely with the development and QA teams to plan and execute maintenance sprints, ensuring that the app remains stable and user-friendly.
• Performance Monitoring: Use app analytics and monitoring tools to track performance metrics, uptime, and response times, addressing issues to keep the app running efficiently.
• User Feedback & Analytics: Continuously gather and analyze user feedback to improve app functionality, performance, and the overall shopping experience.
• Compliance & Security: Ensure the app meets industry standards and security requirements, including payment security, data privacy, and regulatory compliance.
• Collaboration with Stakeholders: Collaborate with supermarket management, development teams, and other key stakeholders to understand business priorities and customer needs, ensuring smooth operations.
• Customer Support Coordination: Work closely with customer support teams to address common issues and use this information to drive app improvements.
• Market Awareness: Stay informed about e-commerce trends in the supermarket industry and new technologies to keep the app competitive and aligned with customer expectations.
• Documentation & Reporting: Maintain thorough documentation of app updates, maintenance activities, and feature roll outs, ensuring transparency and effective communication across teams.

Kualifikasi

• 3+ years of experience as a Product Owner, preferably in the e-commerce or supermarket/grocery app space.
• Strong understanding of mobile app development, performance monitoring, and maintenance.
• Experience in Agile/Scrum methodologies and managing product backlogs.
• Excellent problem-solving skills with a focus on enhancing user experience and app performance.
• Ability to analyze data and metrics to inform decisions on product improvements.
• Strong communication and stakeholder management skills.
• Experience managing the maintenance of Android and iOS apps in the e-commerce or retail sector.
• Familiarity with the supermarket or grocery industry, including product inventory management, payment solutions, and delivery logistics.
• Experience with security best practices for handling sensitive data.

Keuntungan