Customer Technical Support/ฝ่ายสนับสนุนทางเทคนิค

Sellsuki Co., Ltd. (Chatuchak)

Bangkok, Thailand

Sellsuki - ศูนย์รวมทุกบริการเพื่อปลดล็อกธุรกิจคุณให้เติบโต

Detail posisi

Sellsuki is a leading e-commerce platform that offers comprehensive solutions for businesses to manage their online sales, inventory, and customer relationships. Our mission is to empower businesses to succeed in the digital marketplace by providing user-friendly software and exceptional customer support. We are looking for a highly motivated and customer-focused individual to join our team as a Customer Technical Support Representative.

Kewajiban

• Respond to customer inquiries promptly and accurately through various communication channels, including email, live chat, and phone.
• Assist customers in setting up their accounts, configuring settings, and troubleshooting any technical issues related to our platform.
• Educate customers about the features and functionalities of our software, guiding them through the onboarding process and providing personalized solutions.
• Identify and escalate complex issues to the appropriate teams, ensuring timely resolutions and effective communication with customers.
• Maintain accurate records of customer interactions, inquiries, and resolutions in our CRM system.
• Collaborate with cross-functional teams to address customer needs and provide feedback for product improvements based on customer input.

Kualifikasi

• Prior experience in customer support or a related customer-facing role is preferred.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving abilities and the capacity to think analytically to resolve customer issues.
• Empathy and patience in dealing with customers, ensuring a positive customer experience.
• Familiarity with e-commerce platforms and an understanding of basic technical concepts.
• Proficiency in using helpdesk or CRM software is a plus.
• Ability to multitask and manage time effectively, prioritizing tasks to meet customer needs and maintain service level agreements.
• Excel, Pivot, VLOOKUP