Application Center or Service Manager

Schneider (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

Detail posisi

The Application Center or Service Manager is responsible for managing a customer application center or service operation center, focusing on business growth, profitability, customer satisfaction, and quality.

Kewajiban

• Manages a customer application center or service operation center at country or cluster level (or a region if single-division or back-office scope).
• Responsible for business growth, P&L and SFCs, profitability, customer satisfaction & quality. Monitors center performance.
• A Senior Manager typically manages a department or small unit that includes multiple teams led by Managers and/or Team Leaders.
• Ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department.
• Problems faced are often complex and require extensive investigation and analysis.
• Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

Kualifikasi

• Bachelor's degree required in Engineering or related field.
• 10+ years of relevant experience in program management, process management or process improvement.
• Excellent attention to detail as demonstrated in accuracy, grammar, punctuation and ability to recall specific facts and a commitment to high accuracy standards.
• Ability to prioritize, multi-task and follow changing directions in a fast-paced business environment.
• The ideal candidate will be a self-starter with a passion for energy management business highly motivated with desire to learn new proficiency and a high level of flexibility and commitment.
• Strong dedication to problem solving and process improvements.
• Team player, personable, professional, and flexible.
• Strong communication and interpersonal skills for effective cross-functional collaboration.
• Ability to analyze large datasets.
• Ability to write comprehensive reports.
• An analytical mind and inclination for problem-solving.