Customer Service (Chinese and English Speaking)

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The Customer Service position requires effective communication with customers in both Chinese and English, handling inquiries, complaints, and maintaining various records and databases.

Kewajiban

• Communicating with customers through various channels
• Responding promptly to customer inquiries
• Prepare handover/ defect records and reports
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Processing order forms, applications and requests
• Ensure all necessary maintenance needs are effectively taken care of
• Track, organize and maintain budgetary files and financial information
• Ensure bills and invoices are paid on time
• Track and maintain lease agreements and contracts
• Maintaining customer and defects database, tracking documents, electronic files, and all other correspondence up to date and provide update reports

Kualifikasi

• Bachelor's degree in Marketing, Business Administration or related fields
• At least 2-3 years of experience in real estate sales
• Good communication skills
• Basic knowledge of real estate business
• Able to work under pressure
• Able to speak, read, and write English and Chinese (Mandarin) well
• Able to use basic computer programs well
• Good interpersonal skills