Home Care Technician (Phuket)

Detail posisi

Kewajiban

• Receive repair requests from residents and confirm if they under the warranty coverage.
• Coordinate with residents and contractors to schedule repairs at convenient times.
• Track reported issues, repair work, and communications with customers.
• Update status to residents or customer of their repairs.
• Inspect homes after repairs to ensure all issues are resolved.
• Address customer concerns and escalate unresolved issues to management if necessary.
• Communicate with the property management team to ensure proper documentation.
• Prepare documents related to repairs.

Kualifikasi

• High vocational certificate or bachelor’s degree in Engineering or a related field.
• 2-3 years of experience in customer service, property management, or coordination is preferred.
• Proficient in documentation and using software such as Outlook, Microsoft Word, and Excel.
• Strong communication and organization skills.
• Ability to manage various tasks and follow up efficiently.
• Basic knowledge of construction or home repairs is a plus.
• Detail-oriented with the ability to inspect and confirm completed repairs.
• Able to work independently and collaborate effectively with contractors and residents.
• Comfortable using phone, email, and applications for scheduling and coordination.
• Must be available to work 6 days per week.

Keuntungan