Coffee & Operation Manager (Courtyard)

RS Group (Bangkok Metropolitan Region)

Bangkok Metropolitan Region, Thailand

RS Public Company Limited or RS Group is the entertainment pioneer in Thailand who has been inspiring the industry and the public since 1982. It has been recognized as the country's most successful icon in the music industry. The company has become the leading creator of the entertainment industry, TV series, and variety programs. It also secures and manages broadcasting rights of international sports programs. In addition, RS Group continues to differentiate itself. By blending its entertainment and commerce businesses together, ‘Entertainmerce’ business model was created, turning audience and listeners into customer, leading to the introduction of products and services that bring superior customer experience for all aspects of living With our commitment to ceaseless innovation and ability to overcome various disruptions, RS Group is considered a case study in corporate transformation and emerges as the frontrunner in the fast-changing business world. We take pride in being more than inspirational entertainment and media and delivering happiness to all aspects of living through our products, entertainment and other services - all of which aims to be truly ‘Life Enriching’ for all.

Detail posisi

As a Coffee & Operations Manager, you will be responsible for overseeing the daily operations of the coffee station, ensuring quality service and efficiency.

Kewajiban

• Oversee daily coffee station operations, ensuring smooth service, quality, and efficiency.
• Ensure regular cleaning and upkeep of coffee machines, grinders, and related equipment.
• Lead baristas and front-of-house staff, ensuring high standards in coffee preparation and customer service.
• Train staff on brewing, espresso techniques, and quality standards to maintain drink consistency.
• Monitor and reorder inventory (coffee beans, milk, syrups, etc.) to maintain stock levels and reduce waste.
• Optimize workflows and implement procedures to enhance service speed, quality, and customer satisfaction.
• Ensure adherence to health, safety, and sanitation regulations.
• Address customer complaints and provide solutions to maintain satisfaction.
• Recruit, train, and motivate staff, providing ongoing feedback and skill development.
• Collaborate with suppliers to ensure timely deliveries and top-quality ingredients.
• Lead the creation of new coffee blends, beverages, and menu items, experimenting with trends and customer preferences.
• Oversee coffee roasting, ensuring quality, consistency, and sustainability in sourcing.
• Monitor sales, costs, and inventory to optimize budget and pricing strategies for profitability.

Kualifikasi

• Proven experience in a coffee-focused or food & beverage management role, ideally with experience in both coffee and operational management.
• Strong knowledge of coffee preparation, roasting techniques, and equipment maintenance.
• Experience in developing and launching new food or beverage items, with a strong understanding of market trends.
• Excellent leadership and people management skills.
• Exceptional customer service skills with the ability to resolve issues promptly and professionally.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Basic financial acumen, including budgeting, inventory management, and sales tracking.
• Ability to work in a fast-paced, high-pressure environment.
• Knowledge of health, safety, and hygiene regulations in the food and beverage industry.
• Ability to work flexible hours, including weekends and holidays, as required.