Territory Business Manager
Detail posisi
Kewajiban
• Manages the relationship and customer experience strategy for dealers in the network.
• Initiates and manages consistent process to identify and communicate dealers pressures, plans, and problems.
• Communicates and collaborates with internal support teams and customers third-party advisors to develop unique solutions to customer requirements.
• Facilitates regular dealer review meetings.
• Updates and retains relevant dealer information, insights, and plans in the customer relationship management system.
• Maintains and communicates current knowledge of dealer operational requirements, both industry and / or business goals.
• Monitors and provides timely communication of competitive activity to management.
• Provides value to dealers by developing solutions that save time, reduce risk, and increase profits.
• Proactively manages customer and dealership interactions that meet the individual needs of dealers.
• Engages with dealership personnel (Sales, Parts, Service, Integrated Solutions, Admin) when needed in defining a customer solution, completing a sale, answering dealers questions and ensuring dealers needs are met.
• Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned dealers.
• Meets sales volume and sales objectives of assigned dealers.
• Influences dealer trade cycles and current and future needs.
• Maintains current product knowledge of all equipment, parts, and services available to dealers.
• Maintains current knowledge of financing, risk management options, industry trends and governmental regulations to assist dealers with securing the purchase of a solution.
• Actively participates in local/regional industry associations.
• Other ad hoc supporting tasks as a good teamwork to support business objectives.
Kualifikasi
• Bachelors degree in business administration, engineering, or the equivalent fields.
• At least 10 years of experience in sales and distribution.