HR Service Desk Specialist

Rhenus logistics

Rhenus logistics (Bangkok City, Thailand)

Bangkok, Thailand

The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

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Fungsi pekerjaan: Sumber Daya Manusia

Industri: Logistik dan Pergudangan Pengiriman barang dan Transportasi

Detail posisi

The HR Service Desk Specialist at Rhenus will be responsible for supporting and optimizing the HR system, Workday, through administrative tasks, project coordination, and stakeholder communication.

Kewajiban

• System Support: Administer daily operations in Workday, including user profile maintenance, system access management, and handling system updates.
• Issue Resolution: Provide frontline support for system issues, resolving problems, investigating unexpected results, and addressing process flaws in collaboration with international HR colleagues.
• Data Integrity and Documentation: Conduct regular audits to ensure data accuracy, assist with data uploads into Workday, and maintain documentation such as business process workflows and user guides.
• Data Analysis and Reporting: Generate reports and perform data analysis tasks within the Workday to support HR decision-making and process improvement initiatives.
• Collaboration and Training: Work with cross-functional teams to implement system upgrades and support the development of user procedures, training materials and knowledge databases for employees.
• Project Coordination and Stakeholder Communication: Lead HR system enhancement projects, coordinating with cross-functional teams and stakeholders to gather requirements, define project scope, and ensure timely delivery.

Kualifikasi

• Bachelor’s degree in Business, HR, IT, English, or a related field.
• 2-3 years of experience in HR, Service Desk, Shared Services, or a similar role.
• Experience with HR systems such as Workday, SAP HR, SuccessFactors, etc.
• Advanced proficiency in Excel.
• Strong English communication skills.
• Customer-focused with strong problem-solving skills.
• Experience in project coordination.
• Flexibility with working hours, including availability for evening shifts (when required).
• Eager to learn and adapt to new technologies and processes.
• Team player who enjoys working in an international team and environment.