Customer Service Officer

Regional Container Lines Public Company Limited

Regional Container Lines Public Company Limited (Bangkok City, Thailand)

Bangkok, Thailand

Regional Container Lines (RCL) started as a Common Feeder Operator, operating its first feeder container ship in 1979 between Bangkok and Singapore. In 1988, RCL was listed on the Stock Exchange of Thailand, and has since achieved satisfactory performance and financial returns to shareholders. Presently, RCL owns and operates 40 container vessels covering more than 60 destinations in Asia, Australasia and the Middle East. RCL will increasingly expand its feeder services and container liner business in Asia through the provision of high quality container shipping services with reliable fix day sailings, fast transit, the deployment of modern and high specification container ships and customer service information technology. RCL fleet size ranges from 500 TEUs to 2,732 TEUs. Strict manning and maintenance standards for the entire RCL fleet are provided by experienced technical team in RCL Shipmanagement, a subsidiary of RCL. The ship management company and the entire RCL owned fleet have achieved ISM certification since 1998, well ahead of the mandatory 2002 ISM deadline.

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Logistik dan Pergudangan

Detail posisi

The Customer Service Officer is responsible for managing key accounts, ensuring customer satisfaction, and providing support throughout the sales process.

Kewajiban

• Manage and maintain satisfaction with Chinese key accounts.
• Generating quotations and coordinating with RCL liner team for any special coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data and present reports.
• Handle the processing of all orders within timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings and propose improvement.

Kualifikasi

• Bachelor's degree in any field.
• Fluent in Chinese (HSK 5).
• Have experience of 2-5 years as a Sales Coordinator or Customer Service in shipping/freight forwarder field.

Keuntungan

Huneety A.I Salary Estimate

20,000 - 35,000 THB per month