Senior Sales Operations Agent (Reservations & Ticketing)- Bangkok, Thailand

Detail posisi

Kewajiban

• Provide five-star service to Qatar Airways internal and external customers.
• Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.
• Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
• Maintain and generate reports as required by reporting Line Manager.
• Be the primary person in following up with customers and trade partners on enquiries, requests.
• Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
• Support Travel Agencies with reservations related activities.
• Produce reports for relevant markets and share monthly performance reports.

Kualifikasi

• You should have at least a Bachelor’s Degree or Equivalent with Minimum 1 year of job-related experience.
• It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• It Is Essential To Have Below Skills As Well
• Fluent in English, secondary language desirable.
• PC literate.