Sales Operations Agent - Bangkok, Thailand
Detail posisi
Kewajiban
• Adhere to Standard Operating Procedures (SOPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Maintain customer database for all customer segment and provide customer-friendly, value added instruction to key trade customers, QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
• Prepare DSRs and liaise with Finance on reconciliation of sales.
• Provide five-star support to contracted Corporate accounts by maintaining active communication regarding customer offerings and product enhancements through regular eNL.
• Handle multi-products and services as required by the business.
• Perform other duties as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and.
• Issuance and re-issuance of tickets.
Kualifikasi
• High School Qualification with Minimum 1 year of job-related experience.
• Experience in reservations/ticketing, sales support, group sales, tariffs, distribution.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general.
• Problem-solving skills, efficiency-oriented mindset.
• You must have the legal rights to live and work in Thailand to be considered for this role.