WordPress Support Specialist
Detail posisi
The WordPress Support Specialist is responsible for providing top-notch support for clients' WordPress websites, including troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders.
Kewajiban
• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.
Kualifikasi
• Proven experience as a WordPress Support Specialist or similar role.
• Strong knowledge of WordPress, including themes, plugins, and core updates.
• Proficient in HTML, CSS, JavaScript, and PHP.
• Experience with the Elementor platform.
• Exceptional problem-solving skills and attention to detail.
• Excellent written communication skills for customer support.
• Ability to work in a team and handle multiple tasks concurrently.
• Familiarity with SEO services and Google Ad services is a plus.