Program Administrator

Plexus Corp. (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 25,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Aftermarket Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle

Detail posisi

Provides advanced level support to Program Managers to improve delivery performance and enhance customer satisfaction, performance metrics reporting and analysis. Coordinates with Production Supervisors and Team Leads on variances to production plan, independently initiates and coordinates resolution of minor variances with internal functions and customers.

Kewajiban

• Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary.
• Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc.), conducts analysis and present findings and recommendations to PMs.
• Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team.
• Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
• Daily customer interface for POs, commitment dates on orders, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer.

Kualifikasi

• A minimum of a High School diploma is required.
• Five (5) years of related experience is required; Seven (7) or more years of related experience is preferred.
• Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.