Officer, Consumer Quality Management

Pandora Production Co., Ltd. (Prawet)

Prawet

Bangkok, Thailand

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora is a global jewellery company known for its hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora is producing its unique jewellery solely in Thailand. In 2017, Pandora's total revenue was DKK 22.8 billion. With 117 million pieces of jewellery crafted in Thailand in 2017 to be sold in more than 100 countries on six continents through around 7,800 points of sale, Pandora PRODUCTION THAILAND (PPT), the crafting facilities in Thailand, is recognised as the world's largest jewellery manufacturer by the production volume. Pandora has been manufacturing its jewellery in Thailand since 1989 when Per Enevoldsen, Pandora's founder and a goldsmith by trade, set up the foundation for the company's crafting facilities in Bangkok.

Detail posisi

The Officer, Consumer Quality Management position involves supporting strategic initiatives, enhancing product quality communication, and conducting consumer quality reporting and data analysis.

Kewajiban

• Support the development of detailed action plans and timelines for the execution of strategic initiatives.
• Facilitate and collaborate with cross-functional teams to ensure alignment and integration of strategic initiatives.
• Collaborate with stakeholders to assess the current status of strategic initiatives in relation to strategic objectives, and pinpoint and emphasize any potential obstacles.
• Develop and maintain visualized trackers for strategic initiatives.
• Keep communicate progress and results of strategic initiatives to stakeholder and management.
• Consolidate and analyze consumer feedback, and generate comprehensive report including opportunities defined.
• Develop effective communication and presentations.
• Develop product quality-related documents, such as care instructions and training materials for specific topics.
• Facilitate and participate in a meeting/forum with global stakeholder and ensure key takeaways and action plans had been captured and aligned.
• Support for consumer quality data collection, cleaning from various sources.
• Support the activities related to the creation of comprehensive consumer quality reports.
• Supporting any activities related to benchmark study and data analysis inquiries.
• Prepare and submit the reimbursement related documents for benchmark samples.

Kualifikasi

• Bachelor’s degree in Business, Science, Arts or related field.
• 1-3 years of working experiences.
• Project management and planning skill are plus.
• Experience working in global, international company with similar complex setup as Pandora.
• Effective communication, storytelling, pitching and presentation skills.
• Stakeholder management and teamwork skill.
• Results-oriented and detail-focused approach.
• Critical thinking – the curiosity is your habit, asking right questions and seek for answers and systematic thinking.
• Resilience - ability to cope with the ups and downs and bounce back from challenges.
• Love new thing - willingness to learn new methods and systems.
• People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
• Self-motivated - hungry enough to work hard and willing to change.
• Story teller - able to convert and arrange the complicated situation and information into simply storytelling and able to deliver key message and decision making.