Assistant Service Manager
Detail posisi
Kewajiban
• Achieving Throughput and Service Revenue Targets.
• Delegating and directing service tasks, monitoring progress, and managing service team members.
• Handling customer complaints or concerns professionally.
• Assisting with administrative tasks such as managing invoices and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods.
• Monitoring department issues and client complaints to create solutions.
• Motivating and coaching staff within the Aftersales Department.
• Providing and maintaining tools for the service center and facilities.
• Performing other duties as assigned by the line manager.
Kualifikasi
• Bachelor's degree in Mechanical Power Technology or related field.
• At least 5 years of experience in aftersales, service, operations.
• Experience in car maintenance and service with luxury and supercars is a plus.
• Teamwork, positive attitude, strong interpersonal, leadership, and decision-making skills.
• Willingness to learn new techniques and technologies with a can-do attitude.