Telesales Manager (Motor Insurance)

Ngern Tid Lor Public Company Limited (Bangkok)

Bangkok

Bangkok, Thailand

Ngern Tid Lor Public Company Limited (“TIDLOR”) is the leader in the fast-growing vehicle title loan market in Thailand. It is also a non-life and life insurance broker with the largest number of licensed branch staff in the country. With over 1,000 branches nationwide, the company is working to alleviate poverty in Thailand by providing fair, transparent, and convenient financial services. All Ngern Tid Lor’s operations are guided by the vision “Everything we do, we strive to empower people and enrich lives. We believe that access to fair, transparent, and responsible financial services is everyone’s right.” This is reflected through its range of products and services that create opportunities for the under-banked Thais who often lacks access to formal financing. In 2020, Ngern Tid Lor received two awards, Dream Employer of the Year and Dream Company to Work For from the Global Best Employer Brand Awards 2020. These awards reflect our commitment to creating a strong corporate culture and readiness for digital transformation to reduce financial inequality for customers and create sustainable opportunities for Thai society. For more details, please visit www.tidlor.com/th/tidlorstory.html

Detail posisi

The Telesales Manager (Motor Insurance) is responsible for leading and managing a telesales team to achieve sales targets, implementing sales initiatives, and maintaining customer relationships.

Kewajiban

• Plan, organize, and lead an efficient and effective insurance telesales team to achieve sales targets. (motor insurance)
• Implement appropriate sales initiatives to ensure the achievement of sales targets.
• Supervise insurance telesales activities to ensure all assigned customers are served and developed.
• Motivate insurance telesales team members to explore and exploit customers' full potential and needs for customer migration.
• Forecast and analyze sales data to identify trends and opportunities for improvement.
• Maintain the existing customer base by continuously engaging with customers via telephone.
• Build and maintain good relationships with both new and existing customers through phone interactions.
• Handle customer complaints and inquiries promptly and effectively.
• Coach, inspire, supervise, and motivate the INS TELESALES team to enhance their performance and achieve objectives.

Kualifikasi

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5-10 years of Proven experience in telesales (motor insurance) or a similar sales-related role.
• 5-10 years of experience in coaching and motivating a sales team is preferred.
• Strong leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze sales data and draw meaningful insights.
• Ability to work well under pressure and meet targets and deadlines.
• Experience in coaching and mentoring sales team members, providing constructive feedback and guidance to support their professional development.
• Familiarity with telesales tools and technologies, such as CRM systems, call center software, and sales analytics platforms, is preferred.