Customer Service Solution Manager (Insurance Broker)

Ngern Tid Lor Public Company Limited

Ngern Tid Lor Public Company Limited (Phaya Thai)

Phaya Thai

Bangkok, Thailand

Ngern Tid Lor Public Company Limited (“TIDLOR”) is the leader in the fast-growing vehicle title loan market in Thailand. It is also a non-life and life insurance broker with the largest number of licensed branch staff in the country. With over 1,000 branches nationwide, the company is working to alleviate poverty in Thailand by providing fair, transparent, and convenient financial services. All Ngern Tid Lor’s operations are guided by the vision “Everything we do, we strive to empower people and enrich lives. We believe that access to fair, transparent, and responsible financial services is everyone’s right.” This is reflected through its range of products and services that create opportunities for the under-banked Thais who often lacks access to formal financing. In 2020, Ngern Tid Lor received two awards, Dream Employer of the Year and Dream Company to Work For from the Global Best Employer Brand Awards 2020. These awards reflect our commitment to creating a strong corporate culture and readiness for digital transformation to reduce financial inequality for customers and create sustainable opportunities for Thai society. For more details, please visit www.tidlor.com/th/tidlorstory.html

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Asuransi

Detail posisi

The Customer Service Solution Manager (Insurance Broker) is responsible for strategic planning, relationship building, collaboration, data analysis, problem-solving, and staying updated with industry trends to enhance customer service and operational efficiency.

Kewajiban

• Strategic Planning and Goal Setting: Proven ability to develop comprehensive plans, set measurable goals, and monitor performance to ensure alignment with business objectives.
• Relationship Building: Strong interpersonal skills with a demonstrated ability to cultivate and maintain positive relationships with clients, partners, and team members to enhance collaboration and achieve mutual goals.
• Collaboration and Communication: Adept at fostering a collaborative team environment, with excellent verbal and written communication skills to ensure clarity and understanding across all levels of the organization.
• Data Analysis and Business Growth: Expertise in analyzing data to make informed, data-driven decisions, as well as in developing innovative strategies to drive business growth and enhance operational efficiency.
• Problem Solving and Creativity: Strong analytical and find effective solutions and creative problem-solving abilities. Monitor and analyze key customer service metrics, using insights to continuously improve response times, resolution rates, and overall service quality.
• Stay updated with industry trends and best practices in customer service and solution management, applying relevant innovations to the organization.
• Manage customer feedback loops and ensure continuous improvement of service delivery based on client input.

Kualifikasi

• Bachelor’s degree in Business Administration, Management, or related field (Master’s preferred).
• Proven experience (5+ years) in a customer service management role, preferably within the insurance or financial services industry. Simply knowledge of motor insurance products and general insurance products.
• Self-motivated with strong interpersonal skills and confident to work independently and take responsibility.
• Creative mindset with the ability to generate new ideas and solutions.
• Proven leadership skills with the ability to effectively manage teams.
• Experience in the insurance or financial services industry is an advantage.

Keuntungan

Huneety A.I Salary Estimate

52,000 - 86,000 THB per month