Front Office Manager - Marriott Executive Apartments Sukhumvit 101

Marriott Executive Apartments (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Introduced in 1997 to the Marriott International portfolio, Marriott Executive Apartments is the company’s only corporate apartment brand designed to provide upscale residential living. Personalized service and the assurance of a Marriott experience allow guests to achieve what they need to in an environment that has all of the comforts of home. Marriott Executive Apartments provide the space, ambience and privacy of residential living – an apartment with a separate bedroom, technology and work space for productivity, full kitchens, and laundry facilities. Each property is influenced by local design elements and features state-of-the-art facilities and technology. Hotel services include on-site access to food and beverage, concierge and housekeeping service, and fitness facilities to support life’s routines. Regular social functions with staff and other guests allow expat residents to meet others and to more easily settle into their new surroundings. Marriott Executive Apartments properties consist of studio, one-bedroom, two-bedroom and three-bedroom apartments, and are all located internationally (outside of North America). They are designed for executive expats staying 30 or more nights, usually on a temporary assignment or relocation.

Detail posisi

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms.

Kewajiban

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assists with energy conservation efforts by monitoring compliance during property tours.
• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas.

Kualifikasi

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.
OR
• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.