Customer Service & Sales Operation Specialist
Detail posisi
Kewajiban
• Lead and manage the conversion of CRM data into actionable service contracts and orders.
• Oversee the transition from CPQ (Configure, Price, Quote) quotes to SAP orders, ensuring accuracy in order entry and billing processes.
• Monitor and optimize the service contract lifecycle from initial creation to final billing, ensuring all contractual obligations are met.
• Collaborate with sales and service teams to ensure alignment between customer requirements and service contract terms.
• Handle vendor master data and office administration as per assigned.
• Assist the Customer Care Manager in improving daily operations, including process improvements and reducing redundant tasks.
• To provide guidance/ coaching to team as SAP and SF super users roll.
• Coordinate with cross-functional teams to resolve operational issues and enhance overall service delivery.
Kualifikasi
• Bachelor’s Degree in Business Administration, Supply Chain Management discipline or equivalent years of practical relevant experience.
• Proven minimum 6 years of experience in a customer care or related role, preferably in OEM environment.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in CRM systems (e.g., Salesforce), ERP software (e.g., SAP) and MS office.
• Proven track record of managing customer service operations and driving process improvements.
• Strong problem-solving and critical thinking abilities.
• Dynamic team player and high agility.