Assistant Manager - O2O Operations

Makro PRO (Bang Kapi)

Bang Kapi

Bangkok, Thailand

Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work. ข้อมูลบริษัทเพิ่มเติม

Detail posisi

This position will be driving the growth and integration of online and offline business channels by developing strategies, contributing cross-functional projects, and implementing innovative solutions that enhance customer journey and maximize revenue.

Kewajiban

Key Responsibilities:
• Develop, design, and maintain interactive dashboards to track key performance indicators (KPIs) for operational teams and management.
• Analyze data to identify trends, patterns, and root causes of issues, providing actionable insights to improve business performance.
• Collaborate with cross-functional teams to gather requirements and deliver reports that meet business needs.
• Co-work with team to deliver the results.
• Review the coverage of the service based on the polygon concept. (zipcode/sub-district)
• Coordinate with various teams and stakeholders to define project scope, objectives, and deliverables.
• Collaborate with cross-functional teams (marketing, operations, IT, and sales) to ensure seamless integration between online and offline channels.
• Monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.
• Communicate project status, updates, and outcomes to stakeholders and senior management.
• Identify and establish partnerships with relevant industry players to expand O2O capabilities.
• Negotiate contracts and agreements to secure mutually beneficial collaborations.
• Drive initiatives to increase traffic, conversion, and customer engagement across channels.
• Analyze and report on key performance indicators (KPIs) to measure the success of O2O strategies.
• Utilize business intelligence tools to evaluate channel performance and provide actionable recommendations.
• Develop insights to optimize the customer experience and operational efficiency.
• Act as a key liaison between internal and external stakeholders, ensuring alignment on project goals and expectations.
• Facilitate communication between teams to address challenges and maintain project momentum.
• Ensure a seamless and integrated customer journey across online and offline touchpoints.
• Implement innovative solutions to enhance user engagement, satisfaction.

Kualifikasi

Requirements:
• Bachelor's degree
• Strong analytical skills with experience in dashboard creation and data visualization tools (e.g., Power BI, Tableau)
• Proficiency in SQL, Python, and other data analysis tools
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Excellent communication skills are a must combined with a disciplined experience background
• Strong communication skills to present complex data insights clearly to non-technical stakeholders
• Strong project management skills with a proven track record of managing multiple projects simultaneously
• Fluency in Thai and English is required
• Able to travel to partner locations or retail stores.