Customer Service Executive - Chinese Speaking
Detail posisi
The Customer Service Executive - Chinese Speaking is responsible for managing customer interactions and ensuring service quality, particularly for airline clients, while maintaining effective communication and organization.
Kewajiban
• To file incoming/outgoing correspondences in chronological order
• To be well versed in loading, packing, specification, updated information of those customers.
• To be a contact person and work closely with service representative and flight handling team of airlines, especially for China Airline
• To distribute customers’ instruction to all concerned and ensure the requirement is met.
• To assist superior in communicating between customers and the unit for any concerns, queries, requests or complaints.
• To assist in organizing meal presentation and reception for airline visitors/customers to the unit.
• To occasionally update the kitchen profile and customer contact list and have marketing support items for Bangkok available at all times.
• To have corporate and local gifts available for airline customers/visitors with receiver’s record.
• Assist superior in daily customer service operation.
• Perform and carry out other related duties or special tasks as assigned.
Kualifikasi
• Minimum BA in Hotel & Tourism, Airline or Chinese
• At least 3 years in Customer Service, Airlines Services or related field
• Fluent in Chinese and English and ability to communicate in Thai.