Team Manager
Detail posisi
As a Team Manager, you will be an ambassador of the Brand, leading and coaching your team, building Client relationships, and ensuring the highest level of Client experience is delivered.
Kewajiban
• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
• Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance against expectations.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Support the team in building long term Client relationship, leveraging the different clienteling tools.
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations.
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase.
• Build and develop own Client portfolio.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.
• Ensure policies, Brand standards and grooming guidelines are communicated and implemented.
• Support Operations team in inventory management.
• Support Store Manager in staff planning (workforce management).
Kualifikasi
• Role Model / Coach on the 4 Louis Vuitton Attitudes: Curiosity, Empathy, Agility, Commercial Mindset.
• Passion for the Brand.
• Management Skills Leadership Responsibility & Ownership Interpersonal Skills Professional Attitude.
• Proficiency in Thai and English are required.